The Administrative Support Specialist provides operational and administrative support for agent lifecycle management, reporting, and technical assistance. This position serves as a key liaison between multiple departments to ensure agents are properly onboarded, credentialed, supported, and maintained throughout their engagement with the organization. The ideal candidate is highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment while maintaining professionalism and excellent communication.
Essential Functions

• Provisions and credentials new agents by completing onboarding requirements, system access requests, and account setup activities.
• Offboards agents by removing system access, updating records, and ensuring completion of all separation processes.
• Assists agents with technical support needs, including login issues, account access concerns, and basic troubleshooting.
• Maintains accurate agent rosters and workforce records across multiple systems.
• Generates, updates, and distributes reports to support operational and business needs.
• Tracks and monitors training and course completion requirements and follows up as necessary to ensure compliance.
• Communicates effectively with client, leadership, and internal departments to resolve issues and provide timely updates.
• Coordinates with cross-functional teams to ensure seamless onboarding, support, and offboarding processes.
• Maintains confidentiality of sensitive information and adheres to company policies and procedures.
• Performs additional administrative duties and special projects as assigned.

Requirements
Education
High school diploma or equivalent required.
Experience

• Previous administrative, workforce management, customer support, or related experience preferred.
• Experience supporting remote teams or contractor workforces is preferred.

Skills & Abilities

• Proficiency in Microsoft Office Suite, with strong emphasis on Microsoft Excel.
• Strong organizational and time management skills with exceptional attention to detail.
• Ability to effectively multitask and manage competing priorities.
• Excellent written and verbal communication skills.
• Ability to build and maintain positive interdepartmental relationships.
• Professional demeanor and customer-focused approach.
• Strong problem-solving and analytical skills.
• Ability to work independently and collaboratively within a team environment.
• Ability to handle confidential information with discretion and professionalism.