We are seeking dedicated, customer-focused individuals to join our team as Virtual Call Center Agents. In this remote position, you will handle inbound and/or outbound calls, respond to customer inquiries, resolve issues, and provide exceptional service. Multiple day and night shift schedules are available to fit your needs.

Duties & Responsibilities

Answer a high volume of inbound calls or initiate outbound calls as needed
Assist customers with account questions, billing, orders, scheduling, or service inquiries
Provide accurate, clear, and friendly communication across phone, email, and/or chat
Troubleshoot product or service issues and offer effective solutions
Use company software (CRM systems) to update customer records
Follow scripts, quality guidelines, and compliance rules
Escalate complicated issues to supervisors or specialized teams
Meet performance goals related to customer satisfaction, call handling time, and first-call resolution
Maintain professionalism, patience, and empathy during all interactions
Stay up to date on product knowledge, policy updates, and process changes
Work independently while staying connected with the team through virtual tools

Qualifications

High school diploma or equivalent
Excellent verbal and written communication skills
Strong problem-solving and active listening skills
Ability to remain calm in stressful or high-volume situations
Comfortable using computers, multiple screens, and customer service software
Ability to type 30–40+ WPM
Reliable high-speed internet connection
Quiet, distraction-free home workspace
Ability to work day, evening, or night shifts as assigned
Previous call center or customer service experience
Experience with CRM tools (e.g., Zendesk, Salesforce, Freshdesk)
Bilingual (English + Spanish/French/other languages)
Remote work experience

Benefits

Health, dental, and vision insurance
Paid time off (PTO)
401(k) or retirement plan
Paid holidays
Employee assistance program
Advancement opportunities
Equipment provided

Jobs at Horizon Hotels

Apply to Work From Home Call Center Agent (Day or Night Shift)